York, Pa. – December 1, 2015 – Red Lion Controls, global experts in communication, monitoring and control for industrial automation and networking, today announced that the company is enhancing its focus on customer service with the appointment of Paul De Sousa as Director of Customer Engagement. In addition, Scott Rose has been promoted to Director of Technical Services, an expanded role that unifies sales engineering and technical support management. In these positions, both executives will be integral to executing Red Lion’s “Customer First” vision, a corporate initiative designed to make it easier for distributor and end-user organizations to do business with Red Lion worldwide.
“Paul’s extensive experience in customer service and organizational efficiency nicely complements Scott’s engineering and technical aptitude. Together they will manage all aspects of service and support by instilling a culture focused on our putting distributors and end users first,” said Mike Granby, President, Red Lion Controls. “In today’s world of choice, Red Lion values and understands the importance of solid working relationships. This is why we are rolling out our ‘Customer First’ program to further build on a strong heritage of being a responsive company that customers trust.”
Paul’s customer-focused background builds on 20 years’ experience in customer relations and call center management at leading manufacturing companies, which include his most recent position as Executive Director of Global Customer Services/Consumer Experience at Moen International. He also served as Vice President of Customer Care with American Standard Companies, and VP of Service Operations with Netgrocer where he helped design and implement business performance models.
“Joining Red Lion offers me an exciting opportunity to make a difference by applying my customer relations and operations experience on a global scale,” said De Sousa. “Knowing that satisfied customers are key to our success, I look forward to working alongside Scott and Red Lion’s service and support teams to provide the best possible customer service in the industrial automation and networking industry.”
With more than 20 years of electronics and engineering experience, Scott has been with Red Lion since its acquisition of Sixnet in 2011. His technical support and management background is well suited to helping organizations prepare their systems for the Industrial Internet of Things (IIoT). To better assist customers and distributors in meeting this challenge, Scott’s expanded sales engineering and technical support role will ensure that Red Lion provides superior service and support at every step of the pre- and post-sale implementation process.
For more information or to reach customer service, please visit www.redlion.net/support.